Shipping policy

At DP Beauty, operated by DP Supply, we aim to process and ship your orders as quickly and reliably as possible.

Shipping Destinations

We currently ship to addresses within Canada.

Available shipping services and estimated delivery times may vary depending on the destination, package size, weight, product type, and carrier availability.

Shipping Costs

We offer the following shipping rates within Canada:

Orders under $150 CAD: Flat-rate shipping of $15 CAD
Orders of $150 CAD or more: Free standard shipping

The $150 minimum for free shipping is calculated based on the order subtotal after discounts and before taxes.

Shipping rates and available delivery options will be displayed at checkout before payment is completed.

Certain oversized, heavy, remote-destination, or specially regulated products may be subject to additional shipping charges. If additional charges apply, they will be communicated or displayed before the order is shipped.

Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received.

Business days are Monday through Friday, excluding Canadian statutory holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotional periods, severe weather, or periods of unusually high order volume, processing may take longer.

Estimated Delivery Times

Estimated delivery times are provided at checkout when available.

Delivery estimates begin after your order has been processed and shipped and do not include order processing time.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Carrier delays, weather conditions, remote delivery locations, service interruptions, and other circumstances outside our reasonable control may affect delivery times.

Shipping Carriers

DP Beauty may use different shipping carriers depending on the destination, package characteristics, service availability, and shipping requirements.

The carrier used for your order may therefore vary.

Hazardous and Restricted Products

Certain products, including aerosols, alcohol-based products, fragrances, nail products, and other items classified as dangerous goods or hazardous materials, may be subject to transportation restrictions.

These products may only qualify for certain shipping methods, including ground transportation, and may require additional delivery time.

Some restricted products may not be eligible for shipment to certain destinations.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available for the selected shipping service.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at info@dpsupply.ca as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, refusal of the package, unsuccessful delivery, or failure to collect the package from the carrier, the customer may be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable in these circumstances.

Undeliverable or Returned Packages

If a package is returned to us as undeliverable, we will contact you regarding the available options.

If the delivery failure resulted from an error on our part, we will work with you to correct the issue at no additional shipping cost.

If the delivery failure resulted from incorrect information provided at checkout, refusal of delivery, failure to accept or collect the package, or another circumstance attributable to the recipient, additional shipping charges may apply if the customer requests reshipment.

Lost Packages

If your tracking information has not updated for an unusual period of time or your package has not arrived within the expected delivery timeframe, please contact us at info@dpsupply.ca.

We may need to open an investigation with the shipping carrier before determining whether a package is lost.

Carrier investigations may take several business days to complete. We cannot issue a replacement or refund while a carrier investigation is still in progress.

If the carrier confirms that the shipment has been lost, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

Around the delivery location and any safe-drop areas
With other members of your household
With your building concierge, front desk, or property management, if applicable
With the shipping carrier

If you are still unable to locate the package, please contact us at info@dpsupply.ca so we can review the shipment and determine whether a carrier investigation can be opened.

A tracking status showing “Delivered” does not automatically qualify an order for a refund or replacement. We may require the carrier's investigation to be completed before determining the appropriate resolution.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at info@dpsupply.ca.

Please provide your order number and clear photographs of the product, shipping package, and shipping label so we can review the issue.

Please keep the damaged product and all original packaging until the claim has been resolved, as the shipping carrier may require additional information or inspection.

Verified shipping damage will be handled in accordance with our Return & Refund Policy and applicable consumer protection requirements.

Returns

Shipping-related returns are also subject to our Return & Refund Policy.

For eligible voluntary returns, customers are responsible for return shipping costs, and a 10% restocking fee applies to eligible unopened and unused products as described in our Return & Refund Policy.

Original shipping charges are non-refundable unless the return results from a verified error on our part or otherwise required by applicable law.